Refund Policy

You can request a refund within 7 days of buying Transfer Unlock. What you get back depends on what happened:

• Full refund if you bought by mistake or misunderstood what Paradify does, and haven’t started a transfer since buying.
• Full refund if you were charged twice for the same purchase.
• Full refund if a transfer failed or didn’t finish.
• 50% refund if your transfers finished with a match rate below 70%.

Match rate is the share of songs that were found and added to the destination service, counted across all the transfers you made after buying. It counts only songs. Deleted or private videos, and videos that aren’t songs (podcasts, vlogs, interviews, full albums, DJ mixes or livestreams), are left out.

Transfer Unlock pays for your playlists to be moved. Once your transfers have completed with a match rate of 70% or higher, you’ve received what you paid for, so they aren’t eligible for a refund.

Some songs can’t be transferred because they aren’t available on the destination service. Your transfer report lists every song that wasn’t matched.

Transfer Unlock is a one-time payment for 30 days of unlimited transfers. It doesn’t renew, so you’ll never be charged again unless you choose to buy it again.

Older subscriptions: monthly and yearly subscriptions bought before April 2026 through Lemon Squeezy renew until cancelled. You can cancel from the manage subscription page. Renewal charges aren’t automatically refundable, but if you were charged for a renewal you meant to cancel, contact us and we’ll do our best to help.

Email [email protected] or use our contact page. Include the email address you used for the purchase so we can find it, and tell us which transfer went wrong if there was one.

We check each request against your transfer history and aim to respond within 2 business days.

Purchases are processed by Paddle (paddle.com), our merchant of record, so your statement may show Paddle rather than Paradify. Older subscriptions are processed by Lemon Squeezy. Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank or card issuer.

Once a refund is processed, your account returns to the free plan.

Refunds are limited to one per customer. Requests made after the 7-day window are not eligible.

We may decline requests involving suspected abuse or violations of our Terms of Service. If you’re unhappy with a purchase, please contact us before opening a chargeback with your bank. It’s usually the fastest way to get it resolved.

We may update this policy from time to time and will change the date at the top of this page when we do. The policy in effect when you made your purchase applies to that purchase.